I spent two days last week being trained on the Zebra Xi and 105SL thermal transfer printer product lines. The purpose of the training was to become more familiar with these products and to be able to provide service support on them to our customers. The class was ably run by Mr. Bruce Henderson, Senior Technical Trainer for Zebra and was held at the Zebra offices in the American Hotel Register building in Vernon Hills, IL. There were a total of five attendees at the class and they represented both the end user and reseller sides of the business.
I came away from our time together with two overriding impressions. The first is that Bruce really knows his stuff. And he enjoys teaching it. The class was energetic and filled with useful information from beginning to end. The second is that Zebra really builds a great product. You really can’t appreciate that until you tear down a Z110 and put it back together again. The printer is the cumulative result of many years of design, testing and field experience. As a result, it is a very powerful and reliable thermal transfer printing device. It is easy to see why Zebra is the gold standard in this industry.