Vendors can be an incredible resource and when you find one who always makes time for you, you stick with them.
Thinking about PaladinID, LLC and the growth we have experienced over the past ten years, I wondered how many vendors we still have from our early days. The one that stands out the best is QuestBlue.
I met Kevin Masse when we were just starting out. He was excellent in explaining all of the features of his phone system, but only provided exactly what we needed at the time. He always took my phone calls and did not leave the conversation until I fully understood the answers to my questions. This statement still holds true today! Now, ten years later, both of our companies have grown exponentially and he is still the same customer focus person I have grown to appreciate. I would never look elsewhere for a phone system company.
Here are just two examples that QuestBlue has helped PaladinID benefit from:
- The ability to have a phone connected to my network when I travel. I can plug one of my phones into an internet connection and it becomes an extension of my business system. I never miss a beat. I can answer the phone as if I am in the office from anywhere in the world.
- I can have all the company calls routed through the system instead of the office having to answer directly. We were getting 10-15 calls a day from Google, robocalls, and other spam that was wasting our precious office time. Now, having the phone system answer the calls, we maybe get one or two calls a week from telemarketers. What a time saver and miracle he has implemented.
These are just two of the very powerful QuestBlue phone system features we have used at PalandinID. If you are looking for a phone system and want to find a company that is excellent in their space, give QuestBlue a call and ask for Kevin Masse. Tell them the people at PaladinID sent you.
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About PaladinID, LLC
PaladinID develops and supports high-performance barcode labeling applications. We work with our clients to “Make Your Mark” by providing the expertise and tools necessary to create an entire product label printing solution. Located in central New Hampshire, PaladinID has been serving Massachusetts, Vermont, Maine, Connecticut, Rhode Island, New England, and beyond for over 30 years, and in 2017, became an RFID-certified company. We look forward to working with you.
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